FAQ

Teachers’ FAQ

1.     What Is The Application Process Like To Become A Teacher?

The use of the Website by a Teacher shall be deemed acceptance of and agreement to these terms only.

  • Must be an expert in your subjects
  • Above 25 years of age
  • Must have at least 16 years of completed education
  • Having strong verbal and written communication skills
  • Must have strong skills in using computer and latest communication technologies.

If you meet above prerequisites, start your application. Should you meet the criteria to become a teacher with us, you will be contacted within a few days of completing your profile via email to arrange a screening session. During the screening session, you will be further informed about My Virtual Institute and the online classroom. Only after potentially passing the screening session will your account be activated and you will be able to host sessions.

2.     How Can Students Contact Me?

Students can contact you with a chat message, and emails. My Virtual Institute contact persons can also get you in contact with the student.

3.     How Do I Get Verified?

To become verified, teachers are required to submit copies of the following:

  • Government issued photo ID
  • Degree/diploma
  • Any teaching qualifications

Documents are submitted during the registration process.You will be notified if your application has been approved, allowing your profile to appear to students.

4.     How Can I Get Familiar With The online teaching Platform?

Try out a demo version of the classroom.

5.     What Is The Minimum Time Commitment?

It’s completely up to you! You always have the choice to accept as many or as few lessons as you wish. However, once you accept a lesson for a specified time, you are expected to work with the student at least until the end of that scheduled time.

6.     How Much Are Teachers Paid?

The teachers are paid based on the agreement between My Virtual Institute and the teacher. There are different contracts available which can be negotiated based on the requirement.

7.     How Do I Request A Payment?

 

If you have a minimum of $100 in earnings, you can then click the Request Payout button from your Earnings tab. 

8.     When Will I Be Paid?

As soon as you have reached a minimum of US $100 in earnings, you can request a payout for the outstanding amount.

Please note that payout requests must be reviewed before being processed.

9.     How Do I Cancel A Scheduled Lesson?

We do encourage you to follow through with a previously confirmed session. However, sometimes unforeseen circumstances may arise that require a session to be cancelled. To cancel a session, visit the Schedule tab on your dashboard, and select the option to cancel.

10.  Why Was My Teacher Application Not Accepted?

Teacher applications may not be accepted due to a number of reasons. The most common reasons include an incompletion of the verification steps, inaccuracy in information provided, a lack of details within a profile, or a low need for teachers in the subject area provided.

 

 

Students’ FAQ

1.     How Can I Create A Student Account?

Start your student account from our registration page

2.     When is My Virtual Institute available?

24 hours a day, 7 days a week.

3.     I Didn’t Find The Topic I Want To Learn. Do You Have A Teacher For Me?

We may not always have a teacher available for every one of them. If you think there is a specific topic or subject you need help with that we don’t currently provide, please inform our team so we can help you find a solution.

4.     What If I Miss A Scheduled Teaching Session?

We understand that sometimes you may not be able to make it to your scheduled session due to unexpected events. Because your teacher has committed that allotted amount of time to you, we highly encourage you to try to message your teacher to see if there is a time that works for the both of you or cancel your session.

Nothing is worse than waiting for a student to show up for an ahead of time booking and then not having them show up. If you do miss a scheduled teaching session, a nominal no-show fee will be charged to your account.

5.     How Can I Cancel A Scheduled Lesson?

We do encourage you to follow through with a previously confirmed session. However, sometimes unforeseen circumstances may arise that require a session to be cancelled. To cancel a session, visit the Schedule tab on your dashboard, and select the option to cancel.

6.     My Teacher Didn’t Arrive For My Scheduled Session. What Do I Do?

We take the professionalism of our teachers seriously, but we understand that sometimes, unexpected events can arise. As a first step, we recommend sending your teacher a message to see what has happened. If you are having any issues with your teacher, please get in touch with our support team. You will not be charged if your teacher does not arrive for a scheduled teaching session.

7.     Can I Keep The Same Teacher For Every Lesson If I Like Him/Her?

Yes. We encourage this because it improves the learning experience and allows your teacher to understand your learning needs better. 

8.     What Types Of Payment Do You Accept?

We accept all major credit cards as payment methods at this time.

9.     How Do I Pay My Teacher?

You will pay through one of the method listed online. Once we receive the payment, we are responsible for dispersing the payment to the teacher.

10.  What If I’m Not Satisfied with My Teacher?

If you’re not satisfied with a teacher, let us know in your review of the teacher after your session. Your comments and ratings for teachers are used to ensure we can provide the best teaching for all students.

 

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